Upper House Discoed

Booking Terms & Conditions

When you book your stay at Upper House, you enter a binding contract and agree to our terms and conditions.  This ‘contract of hire’ gives you the right to occupy Upper House for a holiday only, within the meaning of section 9 of the Rent Act 1977.

References to ‘us’ and ‘we’ relate to John & Annie Nethercott, the owners of Upper House.

References to ‘you’ or ‘your’ relate to the person booking the stay, and includes all other members of the holiday party.

Your contract of hire becomes binding only when you have received written confirmation of your booking from us.

You must be over 18 years of age at the time of making your booking.

We can refuse any booking when, should we do so, we will promptly return any monies you have paid and be under no other liability.

Children and/(or!) one only well-trained dog are welcome to stay.  Dogs are not allowed upstairs and must be kept under control at all times.  No smoking in the house is allowed.

Please let us know if you have any special needs or requests at the time of booking.  If we can accommodate them we shall, but any failure on our part to do so will not constitute a breach of contract.  It is your responsibility to satisfy yourself that Upper House is completely suitable for your needs and requirements.

Number of people staying

The house accommodates a maximum of six adults, although changes may be possible to accommodate an extra child (any extra charge to be negotiated).  If maximum numbers are exceeded, you will not be allowed to take possession or we will make you leave before the end of the holiday.  This would constitute a cancellation by you and no refund or compensation would be payable.

Up to six day visitors are allowed, unless by prior written consent and when payment of a breakages deposit is required.

Insurance

We STRONGLY recommend that you take out adequate travel insurance (for all members of your party) to cover cancellation and other potential losses.  We can accept no responsibility for loss or damage, however caused, to you, your vehicles or your personal belongings.

There shall be no liability for any claim arising from the act, omission or neglect or default by us, our employees or representatives unless proved to be done with intent to cause damage or recklessly and with knowledge that loss or danger would probably result.  Our servants and employees or other representatives have no authority to waive or modify these Conditions other than in writing.

Bookings

Reservations and bookings may be made through our website, by telephone or by e-mail.

A reservation is held for five days after which time it is cancelled unless your booking is confirmed.  A booking is confirmed when you have made the appropriate payment (see below) and have received written acknowledgement from us.

If possible, please make your booking through our website.  When you do, our booking system will automatically generate a reservation and e-mail it to you.

Payments

1.  All holiday bookings made more than 8 weeks before your intended arrival date must be accompanied by yournon-refundable deposit – 33% of the total charge for your holiday stay.
The balance of the holiday charge is due not later than 8 weeks before your intended arrival. We are under no obligation to remind you that a payment is due. We are entitled to consider a late balance payment as a cancellation and, if we are unable to contact you, may offer the holiday for re-sale. We reserve the right to make a £50 charge for a late payment.

2.  All holiday bookings made less than 8 weeks before your intended arrival date must be accompanied by a payment for the whole of the charge for your holiday stay.

3.  Bookings online can be paid for by debit or credit card, Paypal, BACS or cheque.
Telephoned and e-mailed bookings may be paid by BACS or cheque.
Please quote your reservation number if paying by BACS or cheque.
Please note that a payment is only deemed made when it has been cleared by your bank.

4.  We make a 2.5% surcharge if you pay for your holiday by credit card.

5.  There is no additional charge for VAT.

Confirmation of Booking

On receipt of your deposit or full payment (as appropriate – see above) we will send a ‘Confirmation of Booking’.  All charges (and any discounts) are shown.  The deposit is treated as part payment of the whole amount due for the holiday.  The balance payable and when it is due is shown.  Please make a note of this date as no reminder will be sent.

Receipt of deposit or full payment assumes that you have read our Booking Terms and Conditions.

Changes by You

We are happy, if we can, to accommodate changes to your booking, but will charge a £20 administration fee to do so.

If you wanted to extend your stay or number of guests, we would charge you at the current retail price.  Please ensure that you book in the correct number of guests, in writing, before your arrival to avoid embarrassment and extra administration and house-keeping charges.

There would be no refund payable if you wanted to shorten your stay or reduce the number of guests.

Booking Cancellation

Once the ‘Confirmation of Booking’ has been sent, you become liable for payment for the whole holiday.

However, if we receive notification in writing that you wish to cancel your booking the following charges would apply:

Holiday Reservation (held for 5 days) No charge
More than 56 days before arrival date Loss of deposit
56 – 15 days before arrival date 50% of total holiday charges
14 – 8 days before arrival date 75% of total holiday charges
Fewer than 8 days before arrival date 100% of total holiday charges

 

Cancellation is deemed to be at the date and time that we are able to action the cancellation, so please let us know us as soon as you know you wish to cancel.

We would attempt to re-sell the holiday and, if successful, may be able to reduce these charges.

You may be able to reinstate your booking if and while the dates remain available.  This would constitute a change (see above).

Transfer Booking

If you wish, you can transfer your balance to a new booking if you cancel your booking at least 6 weeks prior to your holiday and re-book before your original holiday start date.

Changes by us

Once we have sent your Booking Confirmation, we will do our best not to make any changes, but reserve the right to do so.  Most changes are minor.  If, for any reason beyond our control, the property is not available on the date booked, all rent paid in advance will be refunded in full.  You would have no further claims against us.

Arrival and Departure

All bookings commence at 4 p.m. on arrival day and end at 10.00 a.m. on departure day.  We reserve the right to charge you if you are late vacating the house as we might incur extra staff costs as a result. 

Caring for Your Safety

Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is guests’ responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival and note any possible hazards. Check the layout of house and surroundings so that in an emergency you can get out quickly and easily. Please read and respect any warning/hazard/restriction notices that we have placed in the property.

As Hirer, you agree:

  • To report immediately and pay for any breakages, losses or damage to the property.
  • To take all reasonable and proper care of the property and leave it in the same general state of order as you found it.  Particular attention must be given to the kitchen and barbeque, ensuring that all equipment and utensils are left clean and tidy. You are responsible for any additional cleaning costs incurred as a result of not leaving it clean.
  • To show due consideration for other people, including but not limited to, your fellow guests, local residents and our staff.  If you abuse the property or display rude, dangerous or offensive behaviour towards anyone we can refuse to allow you possession of the property or oblige you to leave the accommodation before the end of the holiday.  This would constitute a cancellation and no refunds or compensations would be payable.
  • To permit us reasonable access to the property to carry out any urgent maintenance.
  • Not to sublet or share the property except with persons nominated when booking. The maximum number of persons allowed at the property is clearly stated and must not be exceeded.  (see above).

Complaints

We do all we can to ensure that you have an enjoyable and memorable holiday.

However, things can go wrong and we are anxious that any remedial action necessary be taken as soon as possible.  Please contact us immediately if any problem arises so that it can be speedily resolved. Discussion with us whilst you are in residence we hope will rectify shortcomings straight away.

If after this you feel that the complaint still remains unresolved then please notify us in writing, within 7 days of returning from your holiday. Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.